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Complaints, including the elimination of defects, will be settled by the seller without undue delay, no later than 30 calendar days from the date of the complaint, unless the seller agrees otherwise with the consumer. After this period, the consumer has the same rights as if it were a defect that cannot be remedied

Royal Czech Porcelain s.r.o. allows the consumer to withdraw by completing and sending a sample withdrawal form to www.rcposuda.com, and thus the consumer Royal Czech Porcelain s.r.o. confirm its acceptance without undue delay in text form.

You can also withdraw by correspondence at the address:

Royal Czech Porcelain s.r.o. - complaints,

Tachovske nám. 90/2

Prague-3, 130 00

If the consumer withdraws from the contract, he will send or hand over Royal Czech Porcelain s.r.o. without undue delay, no later than fourteen days from the withdrawal from the contract, the goods which from Royal Czech Porcelain s.r.o. received, at his own expense.

The consumer should return the goods complete, ie including all delivered accessories, with complete documentation, undamaged, clean, if possible including the original packaging, in the condition and value in which he received the goods.

The consumer is only liable for the reduction in the value of the goods, which arose as a result of the handling of these goods differently than it is necessary to treat them with regard to their nature and properties.

In the case of payment of the credit note in cash, Royal Czech Porcelain s.r.o. require the presentation of an identity card (OP or passport) in order to prevent damage and to prevent money laundering. Without submitting any of these documents, Royal Czech Porcelain may refuse to repay the funds.

If the consumer withdraws from the contract, Royal Czech Porcelain s.r.o. without undue delay, no later than fourteen days after the withdrawal from the contract, all funds received from him under the contract in the same way

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